Privacy policy

Kromosystems Privacy Policy

Last updated: May 21, 2025

1. Introduction
Kromosystems (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and users of our ERP products and services. This Privacy Policy explains what information we collect, how we use and share it, and your rights regarding your personal data.

2. Information We Collect

• Personal Information: Name, email address, phone number, company name, job title, billing and shipping address when you request demos, consultations, or make purchases.

• Account Data: Username, password, user preferences, and activity logs for ERP users.

• Technical & Usage Data: IP address, browser type and version, device identifiers, operating system, pages viewed, referral URLs, and timestamps collected via cookies and similar technologies.

• Cookies & Tracking: We use cookies and web beacons to remember your preferences, analyze usage patterns, and optimize site performance.

3. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our ERP solutions and support services.

• Communications: To send you order confirmations, system notifications, updates, and marketing materials (with your consent).

• Personalization: To tailor content, offers, and product recommendations based on your preferences and activity.

• Analytics & Performance: To monitor site usage, detect and prevent fraud or abuse, and enhance user experience.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Information Sharing & Disclosure

• Service Providers: Third-party vendors who help us deliver our services (e.g., payment processors, hosting providers, analytics platforms) under strict confidentiality agreements.

• Legal Requirements: When required by law or to protect rights, property, or safety.

• Business Transfers: In connection with a sale, merger, acquisition, or reorganization, provided you are notified and any successor entity honors this policy.

• Aggregated & De-identified Data: For internal analysis or shared publicly without identifying individuals.

5. Your Rights & Choices

• Access & Correction: You may request access to or correction of your personal information by contacting us.

• Marketing Opt-Out: You can unsubscribe from promotional communications by following the instructions in our emails or contacting us directly.

• Cookie Settings: Most browsers allow you to manage or disable cookies; however, this may affect site functionality.

• Data Deletion: Where applicable law grants, you may request deletion of your personal data, subject to legal retention requirements.

6. Data Security
We implement industry-standard technical and organizational measures—such as encryption, access controls, and regular security assessments—to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure; we encourage you to use strong, unique passwords and safeguard your account credentials.

7. International Data Transfers
Your information may be processed or stored outside your jurisdiction. Where required, we ensure appropriate safeguards—such as standard contractual clauses—are in place to protect your personal data in accordance with applicable privacy laws.

8. Children’s Privacy
Our services are intended for businesses and individuals aged 18 or over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such data, please contact us for prompt deletion.

9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. We will post the revised policy on our website with an updated “Last updated” date. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us
If you have questions or requests regarding this Privacy Policy or our data practices, please contact:
Email:privacy@kromosys.com
Address: Level 7, East Tower, World Trade Center, Echelon Square, Colombo 01, Sri Lanka

Thank you for trusting Kromosystems with your data. We’re committed to keeping it safe and using it responsibly.